Why this policy? We've recently experienced an increase in late cancellations and no-shows, which unfortunately prevents other patients from receiving care. Due to high demand and limited appointment availability, we need to ensure fair access for everyone who needs care.
Our Commitment to Timely Care
We appreciate your understanding that appointment times are valuable for all our patients and practitioners, and we value your commitment to your health. We kindly ask for 24 hours' notice if you need to cancel or reschedule.
Reminders & Confirmation: We send multiple reminders via text (a few weeks and a few days prior). If we do not receive your confirmation, your appointment may be removed to prevent you from incurring a late fee, and we will notify you of the removal.
Fee: A $45 fee applies to any cancellation or rescheduling requested with less than 24 hours' notice.
A Courtesy:Established Patients are offered a one-time courtesy, and their very first late cancellation fee will be waived.
Emergencies: We understand unavoidable emergencies happen; exceptions to the fee may be considered on a case-by-case basis.
Managing Repeated Changes: For patients with two or more cancellations/no-shows within a year, we will require a small, non-refundable deposit to secure future bookings.
